Clear terms for your booking advance and balance
When you complete a booking on 4Drive Azerbaijan, you pay a booking advance online by card. This advance secures your reservation and confirms your pickup date, time and location. Cash payments are not accepted online. The advance amount varies by vehicle and rental duration, and the exact figure appears in your booking summary before you confirm.
The balance is due when you collect the vehicle. Your voucher states the outstanding amount and the payment methods accepted for that particular car. You settle the balance directly with the local rental company at the counter, at the terminal or when the vehicle is delivered to your hotel, depending on the pickup arrangement you selected during booking.
We accept the following cards for your online booking advance. Each card processes through a secure gateway, and your payment confirms immediately so you receive your voucher without delay.
Your voucher lists the payment methods accepted for the balance on your specific vehicle. Many cars allow you to pay by debit card or cash in AZN. Some vehicles require a credit card for the security deposit but accept debit card or cash for the rental balance itself. The permitted methods depend on the individual car you chose, not on the vehicle class or category.
If you plan to pay the balance in cash, exchange currency before you collect the car. ATMs are widely available at Heydar Aliyev International Airport (GYD) and throughout Baku, but withdraw enough manat to cover both the balance and any extras such as a second driver, child seat or toll payment device for M1 and M2 highways. Rental companies do not always accept foreign currency at the counter.
When you use a debit card for the balance, ensure your daily spending limit accommodates the amount. Some banks set conservative limits on international transactions, so contact your card issuer in advance if you are unsure.
Certain vehicles on our site carry a "No deposit" or "No credit card required" label. These cars do not require a security hold on a credit card when you collect them. Instead, the rental company either accepts a debit card with sufficient available funds or waives the deposit entirely, depending on the vehicle's terms. This feature is independent of the insurance excess: even without a security deposit, a damage or theft excess may still apply if an incident occurs.
Requirements vary by vehicle, not by class. A compact saloon and a full-size SUV may each offer the no-deposit option, or one may require a credit card while the other does not. Check the payment and deposit details in the car description before you book. If you do not hold a credit card and a vehicle requires one, consider raising the limit on your debit card or choosing a no-credit-card car instead. For further advice, visit our FAQ or reach us at contact.
If your chosen vehicle requires a security deposit, the rental company will place a temporary hold on your credit or debit card at pickup. The hold amount and the estimated refund timeline appear in your booking summary and voucher. Typical refund windows range from a few days to three weeks, depending on the company's bank and your card issuer.
The rental company inspects the vehicle when you return it. If no damage or policy breach is found, the hold is released in full. If there is damage, unpaid toll fees or a contract violation, the company deducts the relevant cost from the deposit and refunds the remainder. Any deduction is documented in writing before you leave the return location. Dispute resolution follows the terms in your signed rental agreement; 4Drive Azerbaijan facilitates communication but the rental company makes the final decision on claims.
Many bookings include free cancellation up to a specified time before pickup. The cancellation deadline and refund eligibility are shown during checkout and printed on your voucher. If you cancel within the free-cancellation window, the booking advance is refunded to the original card within five to ten business days, depending on your bank's processing time.
Cancellations outside the free window may forfeit part or all of the advance, as stated in the terms you accepted at booking. To cancel, log into your account or email [email protected] with your booking reference. Refunds are processed automatically once we confirm the cancellation. For full terms, see our terms and conditions page.
All card transactions pass through a PCI-compliant payment gateway with 256-bit encryption. 4Drive Azerbaijan does not store your full card number, CVV or PIN at any stage. When you enter payment details, the information travels directly to the gateway provider, which tokenises the data and returns a booking confirmation to us. Your bank may send a one-time code to your phone or email for additional authentication under 3D Secure protocols.
We log only the last four digits of your card number and the transaction reference, which we use to match your payment to your booking. If you have concerns about a charge or see an unfamiliar transaction, contact us at [email protected] with your booking reference and we will provide the full payment receipt and gateway trace. Our office in Nasimi District, Baku, is open Monday to Sunday from 9:00 AM to 6:00 PM (GMT+4) for any urgent queries.
No. Cash payments are not accepted online. You must use a Visa, Mastercard or Maestro card to pay the booking advance. Cash in AZN is accepted for the balance at pickup if your voucher permits it for your specific vehicle.
We accept Visa, Mastercard and Maestro debit and credit cards issued anywhere in the world. The payment gateway processes your card in real time and confirms your booking immediately.
It depends on the vehicle. Some cars require a credit card for the security deposit at pickup, while others accept a debit card or do not require a deposit at all. The requirement is listed in the car description and your voucher. If you do not have a credit card, filter for no-credit-card vehicles or increase your debit card limit.
If your vehicle requires a security deposit, the rental company releases the hold after inspecting the car at return. Refund times range from a few days to three weeks depending on the company and your bank. The estimated timeline appears in your voucher.
Yes. All payments use a PCI-compliant gateway with 256-bit encryption. 4Drive Azerbaijan never stores your full card number or security code. Only the last four digits and a transaction reference are logged for booking reconciliation.