How we handle your information
Last updated: September 2026
This policy explains how 4Drive Azerbaijan collects, uses, and protects information you provide when using our website and services. We respect your privacy and commit to transparent data practices.
4Drive Azerbaijan operates the website 4driveazerbaijan.com, providing an online platform to book vehicles in Azerbaijan. Our contact details are listed at the end of this document. When you book a vehicle through our site, your information is shared with the local rental company that will provide the vehicle and manage your reservation on the ground.
We act as booking service connecting you to rental providers in Baku, Quba, Sumgait, and other locations across Azerbaijan. Each rental company operates independently and may have its own privacy practices.
We collect information you voluntarily provide through our website forms. When you submit a contact enquiry or leave a review, we record your name, email address, and the content of your message. This allows us to respond to your questions and publish feedback with your consent.
Our web server automatically logs technical information for security and performance monitoring. These logs include IP addresses, browser types, timestamps, pages visited, and referral sources. This data helps us detect abuse, troubleshoot errors, and understand traffic patterns.
We do not collect sensitive personal information such as health data, financial details beyond what is required for booking, or government identification numbers through our own systems.
When you make a reservation, you provide personal details including your full name, email address, phone number, flight information if applicable, and driving licence details. You also enter payment information to secure the booking advance online.
This booking data is processed by our reservation system and transmitted to the rental company assigned to fulfil your booking. The rental company requires this information to prepare the vehicle, complete the rental agreement at pickup, and comply with local regulations in Azerbaijan.
The rental company becomes the data controller for your booking once they receive your details. They use your information to verify your identity, assess eligibility, finalize the contract, and provide roadside support during your rental period. Their contact details appear in the voucher we send you after booking.
Our website uses cookies - small text files stored on your device - to remember your preferences, maintain session continuity, and analyze site usage. Essential cookies enable core functions such as form submissions and navigation.
We use analytics tools to understand how visitors interact with our site. These tools track metrics like page views, session duration, device types, and geographic regions. Analytics data is aggregated and does not personally identify individual users in most cases.
You can control cookie preferences through your browser settings. Disabling cookies may limit some website features but will not prevent you from viewing information or contacting us.
We use the information we collect for specific operational purposes. Contact form submissions allow us to answer questions, resolve issues, and improve our service based on feedback. Technical logs help us maintain site security, fix bugs, and optimize performance.
Booking data enables us to process reservations, send confirmation vouchers, and coordinate with rental companies. We may send transactional emails related to your booking, such as reminders, modifications, or pickup instructions.
We do not use your personal information for marketing purposes without explicit consent. We do not sell or rent your data to third parties for their promotional activities.
We share booking information with the rental company assigned to provide your vehicle. This sharing is necessary to fulfil the service you requested. Rental companies are located in Azerbaijan and operate under local data protection standards.
Payment processing involves third-party services that handle card transactions securely. These processors access only the information needed to complete payments and follow industry security standards.
We may disclose information if required by law, regulation, legal process, or governmental request. We may also share data to protect our rights, prevent fraud, or ensure user safety in urgent situations.
We retain your personal information only as long as necessary for the purposes described in this policy. Contact enquiries and reviews are kept for reference and service improvement. Technical logs are typically stored for several months then deleted or anonymized.
Booking records are retained for accounting, legal compliance, and customer service purposes. After the rental period concludes, we archive booking data for a period consistent with business needs and legal obligations, then securely delete or anonymize it.
You can request deletion of your information at any time, subject to legal or contractual obligations that require retention.
You have the right to access the personal information we hold about you. You can request a copy of your data by contacting us at the email address below. We will respond within a reasonable timeframe.
You may ask us to correct inaccurate information, delete your data, or restrict processing in certain circumstances. You can object to specific uses of your information or request data portability where technically feasible.
If you have concerns about how we handle your information, you can raise them with us directly. We will investigate and respond to complaints in good faith.
For questions, requests, or concerns about this Privacy Policy or our data practices, contact us at:
We review this policy periodically and update it as needed to reflect changes in our practices or legal requirements. Continued use of our website after updates constitutes acceptance of the revised policy.